Body & Mind is a premium training, diagnostic and consulting center. Our capacities are limited, work procedures are carefully designed, and the entire system and team are systematically improved and managed to maintain service excellence. The general terms of use ensure a quality experience for all our clients, a high level of service we provide, and enable us to be sustainable and develop continuously.

Please carefully read the General Terms and Conditions of Use of Body & Mind Center services.
By accepting the General Terms and Conditions, you are enrolling in Body & Mind Center.

1. Introductory training and introduction to the program

Before starting regular training, all new clients undergo an introductory training that includes an introduction to the Center’s work, an initial assessment and analysis of the client’s current condition, and a short introductory training to further assess the client’s motor status. The goal of the introductory training is to safely adapt the client, define the client’s goals, training level, and potential limitations.

Introductory training is mandatory and is not a substitute for regular training. Introductory training is paid separately and is not deducted from the membership fee.

2. Individual and group training

In the Body & Mind Center, it is possible to train as part of individual (1–2 people), semi-individual (3–4 people) and group training (5–8 people). Each client must undergo a minimum of two individual trainings of the selected program before joining the group training in order to ensure the safety of the client in the group and the effectiveness of the training of the client and the group. This rule can be exempted only if the client has already been in the training process for a longer period in the specific method, which is confirmed by one individual training after the introductory training and diagnostics. The client can combine several different services and programs, including group and individual training, Pilates and Progressive training, etc.

3. Duration of training

A single training session at Body & Mind lasts 55 minutes, except for the group Prenatal/Postnatal and Active programs, which last 45 minutes.

4. Payment options and validity of membership fees

All services at the Body & Mind Center can be paid once – for each individual training or session. One-time paid training is paid in advance before the agreed date and can be used within three months of payment.

The client can choose a monthly membership fee that applies to a certain number of training sessions in one month. Monthly memberships are available in packages of 4, 8, 12. The monthly membership fee is paid in advance and is valid for one month from the date of payment, or from the first training session in the package.

The client is obliged to renew the membership fee with the first new training in the next cycle. If the membership fee is not renewed after a maximum of two training sessions, further training will be disabled until payment is made.

In addition to monthly memberships, the client can choose a multi-month membership for a period of 3, 6 or 12 months. Seasonal (annual) membership refers to one season lasting 12 months, from September 1 to August 31 of the following year and cannot be transferred to the next season. Semi-annual membership refers to six consecutive months within the same season, while quarterly membership refers to three consecutive months of training. Multi-month memberships cannot be transferred to another period.

Multi-monthly membership fees are covered by a monthly subscription with a contractual obligation or are paid in a one-time payment in advance and are included in the Loyalty Program.

Extended use packages allow the client to pay for a larger number of training sessions at the full individual price, with the option to use them over a three-month period. To activate any package, it is necessary to arrange a starting date in advance. Unused training sessions do not carry over to the next month or period.

5. Fixed and flexible training dates

Clients can choose between fixed (permanent) training dates that they can cancel as needed. An active membership is required to hold a date. Clients who cannot define fixed dates can use flexible dates, which they book individually for each training or week.

6. Fixed-term reservations

In order to keep the reservation of a fixed term, timely renewal of the monthly or multi-month membership fee is required. If the membership fee is not renewed or a freeze is requested, the fixed term is considered freed and the Center can assign it to other clients. If the membership fee is not renewed after a maximum of two training sessions, the client loses the right to reserve fixed appointments and place in the group.

7. Keeping appointments during extended absences

In the case of a longer absence, the client can use the option of keeping an appointment, which ensures the right to return at the same appointment. The minimum duration of appointment storage is one month, and the maximum is three months. Appointment keeping is charged in the amount of 20% of the monthly membership fee per month. The amount paid is non-refundable and non-transferable. If the client does not return within the stipulated time, the appointment is released and assigned further.

8. Payment for services

All training services are paid in advance. Payment is made at the Center’s reception or via a link sent by e-mail. Payment is possible by cash, credit card or by deposit into a transaction account.

9. Center opening hours and term definition

The Center’s working hours are weekdays from 7:00 to 21:30 and Saturdays from 8:00 to 13:00.
Prime time periods are defined as periods from 7:00 to 9:00 and from 17:00 to 21:00.
Off-peak time for group programs refers to the period between 15:00 and 16:00.
Groups in off-peak periods may have a special price that is valid exclusively for that period. Special conditions for individual training in prime time periods. Individual training in prime time periods is charged at the full adult price, regardless of the user’s age.

10. Special conditions for individual training sessions in prime time slots

Individual training sessions during prime time are charged at the full adult price, regardless of the user’s age.

11. Special terms and conditions for using services for children and minors

A child is considered a person under the age of 18. Individual training sessions for children outside of prime time are charged at the child price, while during prime time they are charged at the full adult price.

The 20% family discount applies exclusively to group programs for children (schoolchildren and students), with active full membership for parents.

We grant a 10% discount for group training sessions for children, pupils and students in all terms, without a parent involved.

Trainings and consultations with the Center’s main educators, Mirel and Igor, are not subject to discounts.

12. Contact and communication

Official communication takes place via the reception, phone, WhatsApp on +385 91 600 5753 or e-mail: info@body8mind.com

E-mail: clients@body8mind.com is available to clients for writing reviews, compliments and complaints.

13. Cancellation of appointment

Cancellation of an appointment is mandatory at least 3 hours before the scheduled appointment by sending a message to the number +385 91 600 5753. Appointments canceled late are recorded as completed.

14. Refund

Refunds are not possible for used services or for expired membership fees. A refund is possible only for the unused part of the active membership fee in case of extraordinary circumstances.

15. Freezing of membership fees

Membership fees can be frozen for a maximum of 21 working days per season, in case of illness, travel or extraordinary circumstances.

16. Coaching team

The training sessions are led by licensed and professionally trained Body & Mind Center trainers who work according to a unique training and diagnostic system and are continuously mentored. The Body & Mind team of trainers jointly leads and trains clients. Trainers rotate to maintain diversity and professional relationships and optimal client progress. Clients of the individual program are led by a micro team of trainers who will be assigned to them at the first training session.

17. Health responsibility and contraindications

Clients are obliged to report all health problems or special conditions (chronic diseases, pregnancy, etc.). Body& Mind does not assume responsibility for deterioration of the health condition resulting from unreported medical problems. The training is carried out at your own risk. Coach’s advice does not replace medical recommendations.

18. Arriving on time

It is mandatory to arrive at the training 5 minutes before the start of the training.
In case of delay, the training may be shorter without changing the price.

19. Independent use of devices

Use of the equipment without the supervision of a trainer is not permitted, except with the express prior approval of the trainer. Special approval for independent use of the equipment must be requested for each primetime session.

20. Clothing and hygiene

It is mandatory to wear clean gym shoes or clean socks for Pilates training. It is forbidden to wear sharp jewelry, watches, hairpins and clips, or valuable items to training. Body & Mind is not responsible for damaged or lost personal items in the Center.

21. Maintenance of space and equipment

Clients are required to maintain the cleanliness of the space and equipment after use.

22. Schedule changes

The center reserves the right to change dates in exceptional circumstances.

23. Consent to use materials

The client gives consent to photography and filming for promotional purposes, with the possibility of withdrawing consent.

24. Parking spaces

Parking for individual and semi-individual clients is provided in the underground garage, on level -2. Entry to the garage is possible by calling the Center’s reception at +385 91 600 5753. Clients of group programs use the campus’s outdoor parking lot. Outdoor parking is payable by credit card.

25. Unacceptable behavior

The Center reserves the right to terminate cooperation in the event of inappropriate behavior.

26. Promotions and benefits

All promotional offers and discounts are valid only within the promotional period, are not transferable, and cannot be combined with other discounts. Gift certificates and promotional packages must be used within the clearly stated period.

27. Privacy and data security

Data is processed in accordance with GDPR.

28. Rules for using online content

Online content is copyrighted and intended exclusively for registered users.

29. Right to change the terms and conditions

The Center reserves the right to change the terms and conditions with timely publication.

30. Final note

By using the Center’s services, the client accepts these General Terms and Conditions in their entirety.
Thank you for your trust and welcome to Body & Mind.